Captain - Japanese Fine Dining

Employment type:

Full Time

Category:

Food & Beverage

Location:

Sentosa

Raffles Sentosa

Salary:

$2,600 - $3,000 monthly

Captain at Iyasaka by Hashida – Deliver personalized and professional dining experiences by managing guest service, course pacing, menu recommendations, and ensuring the highest standards of hospitality and hygiene.

Description

• Learn and be well equipped in the knowledge of the products and services the restaurant provides to assist and address guest queries • Set up and prepare dining areas according to the reservation list of guests and their respective requests, keeping in line with setting standards • Welcome guests to the restaurant and escort them to their seats • Be comfortable in explaining and recommending food, wine, and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc • Initiate and provide genuine customer service • Understand and anticipate individual guests’ needs to deliver personalized customer service • Closely observe and listen to feedback from guests and respond accordingly • Possess, or pick up, knowledge about food allergies, dietary restrictions, and common brands of beverages to facilitate smooth recommendations to guests • Manage and pace the firing of guests’ meal courses, according to their speed of consumption and interactions • Monitor dish courses for multiple guests, ensuring the right dishes are being served • Communicate with Chef on any changes and additions to guest requests • Remove each course plate before bringing out the next course • Process billings accurately and promptly • Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming • Any other duties as assigned by Management

Requirements

• Relevant experience in a Japanese restaurant setting is preferred, but not mandatory
• Be able and willing to learn fine dining service with training provided
• Strong, cohesive team player
• Holds critically high hygiene and safety standards
• Willingness to work shift hours, weekends, and public holidays

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development- Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided