Guest Relations Executive - Rempapa

Employment type:

Full Time

Category:

Food & Beverage

Location:

Paya Lebar North

Park Place Residences

Salary:

$2,800 - $3,200 monthly

Serve as the first point of contact for guests at Rempapa, handling reservations, inquiries, and orders while ensuring seamless service, accurate transactions, and professional guest relations.

Description

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings • Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up • Answer calls, note down booking reservations, and update accordingly • Manage and operate POS systems, including all card and cash transactions • Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions • Check and ensure bills’ accuracy before printing it for guests • Balance cash floats at the start and end of each shift, maintaining financial integrity • Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests • Handle delivery platform apps and process orders promptly and effectively • Set up tables and service areas according to SOP • Assist to clear tables and dishes from the dining area and side stations • Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary • Assist in beverage preparation and support daily kitchen operations • Follow and ensure appropriate personal hygiene and sanitation procedures are met • Any other duties as assigned by Management

Requirements

• High School Diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred
• Excellent communication skills; verbally and in writing
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems (i.e., Chope)
• Possess organizational and team management skills with a strong and professional approach to guest service

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development- Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided