Service Supervisor - Rempapa

Employment type:

Full Time

Category:

Food & Beverage

Location:

Paya Lebar North

Park Place Residences

Salary:

$3,300 - $3,600 monthly

Responsible for overseeing daily restaurant operations at Rempapa, including guest services, order management, POS handling, and team support to ensure a smooth and professional dining experience.

Description

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings • Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up • Manage and operate POS systems, including all card and cash transactions • Assist in taking guest orders, recommending menu specialties, and upselling promotions • Check and ensure bills’ accuracy before printing it for guests • Balance cash floats at the start and end of each shift, maintaining financial integrity • Set up tables and service areas according to SOP • Assist in clearing tables and dishes from the dining area and side stations • Support the team and attend to guest inquiries/feedback politely and professionally • Assist in beverage preparation and support daily kitchen operations. • Follow and ensure appropriate personal hygiene and sanitation procedures are met • Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests • Handle delivery platform apps and process orders promptly and effectively • Any other duties as assigned by Management

Requirements

• At least 2 years of work experience as a Captain or Supervisor in Asian culinary
• Excellent communication skills; verbally and in writing
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
• A team player to work collaboratively in a team environment

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development- Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided