Service Crew

Employment type:

Full Time

Category:

Food & Beverage

Location:

North Eastern Islands

22 Jalan Tampang (Opp Sembawang Shopping Centre) Singapore 758966 78 Airport Boulevard #B1-245-246 Singapore 819666 2 Jurong East Street 21, #02-24, Singapore 609601 3 Temasek Boulevard Fountain Court, #B1-131 Singapore 038983 83 Punggol Central, #B1-12 Singapore 828761 1 HarbourFront Walk, #02-121/122, VivoCity (Southwest Boulevard) Singapore 098585 7 Pasir Ris Central #02-67 Singapore 519612 1 Sengkang Square #02-37, Compass One Singapore 545078

Salary:

$2,762 - $2,962 monthly

Provide excellent customer service, serve food and beverages, maintain cleanliness and hygiene, handle orders/POS, support team operations, follow Company SOPs, & ensure a pleasant dining experience.

Description

Job Purpose To deliver exceptional customer service by creating a warm, welcoming, and memorable dining experience while maintaining the Company's service standards. The Service Staff is responsible for providing attentive table service, maintaining cleanliness, ensuring efficient restaurant operations, promoting the restaurant's nourishing cuisine, and working collaboratively with the team to achieve excellent customer satisfaction. Duties & Responsibilities 1. Customer Service • Report for duty punctually in the prescribed uniform with a neat, clean, and professional appearance. • Welcome and greet customers warmly upon arrival. • Escort customers to their seats when required. • Present menus and introduce the restaurant's signature dishes, nourishing soups, beverages, seasonal promotions, and recommended menu items. • Explain menu ingredients, preparation methods, and the unique qualities of the restaurant's nourishing cuisine where appropriate. • Make suitable food and beverage recommendations based on customers' preferences and dining needs. • Attend to customers' enquiries promptly, courteously, and professionally. • Ensure customers enjoy a pleasant dining experience throughout their visit. • Handle customer feedback professionally and refer complaints or service recovery matters to the Outlet Supervisor or Manager. • Thank customers for their patronage and invite them to visit again. 2. Order Taking & Food Service • Accurately take customers' orders using the Company's Point-of-Sale (POS) system. • Ensure all orders are correctly transmitted to the kitchen. • Verify special requests, dietary restrictions, or modifications before submitting orders. • Serve food and beverages according to the Company's service sequence and standards. • Ensure dishes are served to the correct table and customer. • Verify each dish against the customer's order before serving. • Monitor customers' dining progress and respond promptly to additional requests. • Replenish tea, hot water, condiments, sauces, tissues, and other dining necessities as required. • Assist customers with serving utensils, additional tableware, takeaway requests, and bill settlement. 3. Menu Knowledge & Chinese Dining Service • Develop and maintain thorough knowledge of the restaurant's menu, including Chinese herbal soups, nourishing cuisine, signature dishes, beverages, desserts, seasonal promotions, and limited-time offerings. • Be able to explain menu ingredients, cooking methods, soup benefits, recommended pairings, and serving portions confidently to customers. • Understand the restaurant's healthy dining philosophy and provide suitable recommendations based on customers' preferences. • Coordinate closely with the kitchen to ensure food is prepared and served accurately, efficiently, and in the proper sequence. • Ensure Chinese herbal soups and hot dishes are served promptly to maintain their optimal temperature, presentation, and quality. • Prepare and arrange appropriate tableware, soup bowls, chopsticks, serving spoons, ladles, and condiments according to the dishes ordered. • Monitor dining tables and proactively replenish tea, hot water, sauces, and condiments throughout the dining experience. • Assist with family dining, group reservations, festive promotions, and other special dining occasions to ensure smooth restaurant operations. • Ensure all dishes meet the Company's presentation and service standards before serving to customers. 4. Dining Area & Restaurant Cleanliness • Prepare the restaurant before daily operations commence. • Set up tables according to the Company's operating standards. • Ensure all crockery, cutlery, soup bowls, serving utensils, glassware, condiment sets, and table settings are clean and properly arranged. • Clear used plates, bowls, chopsticks, utensils, and glasses promptly after customers finish dining. • Reset tables efficiently for incoming customers. • Maintain cleanliness of the dining area throughout operating hours. • Keep service stations organised, clean, and adequately stocked. • Perform assigned opening and closing cleaning duties. 5. Food Safety & Hygiene • Maintain high standards of personal hygiene and grooming at all times. • Comply with the Company's food safety, hygiene, and sanitation procedures. • Handle food and beverages carefully to prevent contamination. • Ensure beverages are prepared hygienically and according to Company standards. • Follow all workplace safety procedures and report any hazards or unsafe conditions immediately. • Report damaged equipment or food safety concerns promptly to the Supervisor. 6. Cashiering (Where Assigned) • Process customer payments accurately using approved payment methods. • Handle cash, credit cards, QR payments, vouchers, and other payment methods in accordance with Company procedures. • Issue receipts accurately. • Ensure cash float balances are correct at the beginning and end of each shift. • Report any payment discrepancies immediately. 7. Teamwork • Work closely with kitchen staff and fellow team members to ensure smooth daily operations. • Support colleagues during peak dining periods and busy service hours. • Assist in the onboarding and guidance of new employees when required. • Attend all Company training sessions, operational briefings, and meetings. • Maintain positive communication and teamwork across all departments. 8. Stock & Equipment • Replenish condiments, sauces, beverages, takeaway packaging, tissues, disposable items, and other operational supplies. • Report low stock levels to the Supervisor promptly. • Handle Company equipment carefully and responsibly. • Report damaged equipment or maintenance issues immediately. 9. General Responsibilities • Safeguard customers' belongings left behind by immediately handing them to the Outlet Supervisor or Manager. • Maintain confidentiality regarding Company information and operations. • Comply with all Company policies, Standard Operating Procedures (SOPs), hygiene standards, and workplace safety regulations. • Perform opening and closing duties as assigned. • Undertake any other duties or responsibilities reasonably assigned by Management.

Requirements

• Customer-oriented and service-minded
• Good communication and teamwork
• Positive, responsible and willing to learn
• Well-groomed and punctual
• Able to work in a fast-paced environment
• Relevant F&B experience is an advantage

Benefits

• Sign-on Bonus
• Medical Insurance
• Performance allowance
• laundry allowance
• location allowance
• in-charge allowance
• housing allowance